Returns & Exchanges

At Pet Market NYC, we want your stylish companion to look their best, which is why we offer a 30-day return policy on all unworn apparel and accessories. Items must be in original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring they are free of pet hair and odors, and include the provided packing slip.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location across the New York City area or nationwide.

4

Receive Your Refund

Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing